Listen

When an unhappy customer takes the time to contact you and tell you about what he’s unhappy about, listen and take notes. You’ll find great stuff to do.

“Your most unhappy customers are your greatest source of learning.”

 - Bill Gates

Most people will not take the time to complaint to the company. Most will do it outside with people they know. That bad publicity is very hard to reverse.

“Even if you're unhappy, just pretend that you're happy. Eventually, your smile will be contagious to yourself. I had to learn that. I used to think, 'I'm being fake,' but you know what? Better to be fake and happy than real and miserable.”

 - Evangeline Lilly

When you set yourself to be happy, you don’t fake. You work on your happiness with your positive creativity. You create your happiness. It’s way better to create happiness then the opposite.

Stop building your negative life! You choose to let it be good or bad. It’s all about how you react.

“It isn't what you have, or who you are, or where you are, or what you are doing that makes you happy or unhappy. It is what you think about.”

 - Dale Carnegie

The key to happiness is what you choose to think. It’s that simple.